Answers about tools, accounts, and billing.

No — most tools (compression, conversion, merging, and similar tasks) work directly without signing in. An account is only required for AI-powered features and for saving usage history or a paid plan.

Yes. The core tools are free with no daily limits. AI-powered tools (OCR, summarization, resume parsing, file chat) have a daily usage limit on the free plan, with higher limits on Pro.

Tools marked "coming soon" are actively being built. You can leave your email on that tool's page to get notified as soon as it launches.

It depends on the tool. Many tools process files entirely in your browser, so the file never leaves your device. Others — particularly AI-powered tools — require server-side processing to generate results. See our Privacy Policy for the full details.

Browser-based tools don't send files to our servers at all. For tools that do use server-side processing, files are handled only long enough to produce your result — see the Privacy Policy for retention specifics.

Free accounts get 5 AI generations per day (OCR, summarization, resume parsing, file chat, etc.), resetting every 24 hours. Pro accounts get 100 per day.

You've likely hit your daily AI limit, or you're not signed in — AI features require an account. Sign in, or upgrade to Pro for a higher daily limit.

Pro (₹199/month or ₹499/year) raises your daily AI limit to 100 generations and unlocks higher processing limits across tools. Lifetime (₹1,999 one-time) gives the same benefits with no recurring payment.

Upgrades happen from your account’s Premium page. To cancel or change a subscription, contact hello@filego.in and we’ll take care of it.

First, try a different file or refresh the page. If the problem continues, check the Status page for known issues, or contact support with the tool name and what happened so we can look into it.

Please email hello@filego.in with details. Security-related reports are treated as a priority.